Refund policy

Time Frame

Any item purchased can be returned for a full refund provided you contact me within 14 calendar days of receiving your item*.

*To be eligible for a return, the item must be undamaged and in the same condition that you received it in and must have all original tags and packaging.

 

Unwanted Items

A return/exchange request may be submitted for any unwanted items within the time frame outlined above. In this case, you will be responsible for arranging postage and paying the associated fees, including any import/customs duties.

Provided the item is eligible, and the refund is approved, you will then be entitled to a full refund for the cost of the goods purchased. Delivery fees will not be refunded unless the item is faulty.

To request a refund please contact me at: sam@revadesign.co.uk

 

Faulty Items

The above timeframe also applies to faulty items, however, in this case, you will be provided with a shipping label for your return, and all associated fees will be covered by myself.

Once your return has been inspected and approved, you will receive a full refund for the cost of the item and any additional delivery and import/customs fees.

To report a fault and request a refund please contact me at:

sam@revadesign.co.uk

 

Conditions 

·      I reserve the right to offer only a partial refund if the item you are returning is damaged, used unreasonably, or does not include the original packaging / content.

·      The return period begins on the date that your order is originally received.